General         No comments

“Chimpie, where have you been?”
I’m such a bad chimp. I win HostGator’s Site of the Month award, create a blog entry about it, then abandon the site for the next 40 days. tsk, tsk tsk
I apologize to all of my followers. I’ve been extremely busy with my current job (Sales Floor Team Leader at Super Target) and my new job, Sales Manager for The Hacienda Collection (www.thehaciendacollection.com).
To all of my Target friends, no, I will not be leaving Target just yet. But I have to say that I’ve very excited to be working with doors and cabinetry again.
I’ll post more soon (yeah right, Chimpie). But for right now check out our website at www.thehaciendacollection.com!
Chimpie

 General,Webhosting         4 comments

I’m happy to announce that Chimpie.com has been awarded HostGator.com’s Site of the Month!!
HostGator.com currently hosts over 3.6 million websites.  There are some fantastic sites being hosted by HG and it’s truly an honor to be ranked amongst them.
In their June 2010 newsletter, HostGator writes:
Site of the Month:
Chimpie.com is a personal blog that talks about the products and services that Chimpie uses and the experiences that he has. His goal is for businesses to improve and excel.
Chimpie.com recently launched a new feature called Chat with Chimpie, where he interviews key players in the tech industry and talks about recent events and developments. Whether it be webhosting or the latest cell phone apps, Chimpie.com is becoming a go-to place for honest reviews.
Chimpie is a very active member of our Forums and we are very proud of his blog’s progress.
I would like to thank Josh Loe and HostGator for this recognition.  Chimpie.com …

 Chat with Chimpie,General,Webhosting         2 comments

Hey everybody. It’s time for another Chat with Chimpie entry.
Earlier this month I created a blog entry, Tips on Creating a Great Support Ticket.  I received some great feedback and wanted to take the topic one step further.
I recently chatted with Tom Sepper, Chief Operating Officer (COO) of Site5 Web Hosting about support tickets.
What are some common mistakes customers make when submitting tickets?
The biggest mistake is not including their domain name! We see countless times that customers forget that vital piece of information. Often times we are able to locate their account based on their email address, but when the email address is on file, we have to request additional information from them which may lead to further delays for a quick resolution.
What are some common requests you receive that customers can do themselves?
The most common requests we receive that customers can do themselves are password changes, adding parked/addon …

 General,Webhosting         1 comment

When I read forums of different webhosting companies I often read posts from customers who are upset because they haven’t received a solution to their support tickets quick enough.  Quite often they blame the support techs or the webhosting company as whole.  After diving into the issue I find that most of the time the customer hasn’t provided the correct information up front.  Both the customer and the support techs would love to solve the issue during the first interaction. Meaning, customer submits a ticket, tech responds, issue solved.  The result: the customer is thrilled and the support tech can move onto the next issue.
So let’s figure out what makes a great support ticket so we can get an issue solved as soon as possible.
When you first submit a ticket, give any pertinent information up front.  There are two pieces of information that should be included with every support ticket:

What …

 General,Lakewood Ranch,Movie Reviews         No comments

The Ask Chimpie mailbag is already receiving mail, so let’s jump in and answer one.
Did you enjoy the 48 Hour Guerrilla Film Competition showing?
Yeah, it was a lot of fun.  For those who don’t know what the 48GFC is, let me explain.
The 48GFC is a two day competition where film makers form teams to write, shoot and edit a short film in 48 hours.  Both amateur and professional groups are welcome to join in.
On Friday, May 21st, 2010, each team sent one person to the Burn’s Court Cinemas to pick up their packet of information. Inside was the genre of the movie and one random line of dialog. The genre and line are kept secret until you pick up the packet to keep it fair for everyone.
Over the next 48 hours the team must write dialog, shoot all new footage (no stock footage allowed), edit and submit their movies back at …